Frequently Asked Questions
Everything you need to know about shopping with Slash O
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
Slash O offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
What should I do if I receive a damaged item?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund immediately.